RESERVATION

RESERVATION

  1. Enquiry
    You can contact us by telephone, fax, e-mail or using the web form service. Please tell us the schedule, location, time, bus type and no. of passengers.
  2. Quotation
    After receiving your information, we will provide the quotation based on the requirement.
  3. Reservation and Payment
    After confirming the booking, we will send you the invoice for payment settlement. Please settle the deposit/full payment according to the terms and conditions mentioned on the invoice.
  4. Meeting (if necessary)
    We could provide extra service like itinerary confirmation meeting or pre-trip before the tour if necessary.
  5. Final confirmation
    We will have final confirmation 2-5 days before the trip. If driver's information is necessary, we will inform the details 1 day before the trip.
  6. During the trip
    Please enjoy! In case there is any troble, please feel free to discuss with our driver or local support and we will try our best to assist you.
  7. After the trip
    If you have any missing items during your trip, please contact us! We also welcome your feedback about our services.


If you cannot receive the quotation...

Please contact us by contact@goryo.co.jp

Requote

In case there is any change on your itinerary, please let us know and we will give you a new quotation according to the changed schedule. After we sent out the invoice, the reservation is confirmed. If you need to change the schedule after we issued the invoice, please contact us as early as possible for further arrangement.

Schedule confirmation

We will help to check the feasibility of the schedule before the trip.

Vancacy of bus

Please try to confirm the reservation as soon as possible after we provide the quotation. The bus will not be hold until the reservation is confirmed and invoice being issued.

Cancellation

For cancellation, please kindly refer to the terms and conditions on the invoice we send to you after reservation confirmation.


Here is the reference on the cancellation fee after reservation.

Cancellation fee
Cancel date Cancellation fee
8-14 days before 20%
2-7 days before 30%
1 day before 50%
On the same day 100%
No show 100%